Setting the Bar

This week Char­lie Gilkes, co-founder of Incep­tion Group, that owns 11 con­cep­tu­al venues the best-known of which include Mr Fog­g’s, Cahoots, Bun­ga Bun­ga, Maggie’s and Bart’s, talks about his jour­ney man­ag­ing a com­pa­ny lit­er­al­ly stopped in its tracks by the pandemic. 

As told to Miran­da Wilkinson

I think like most peo­ple, we were in com­plete shock
ini­tial­ly. Nev­er in our worst night­mares did we envis­age a time we’d have had
to shut all of our venues for almost a year and overnight our rev­enue would go
to zero. It all hap­pened so quick­ly, and it felt like a very sur­re­al nightmare
at first.

We had to make lots of incred­i­bly dif­fi­cult deci­sions to cut
costs quick­ly, by far the worst of which was hav­ing to say good­bye to some
long­stand­ing col­leagues through no fault of their own.  We were grateful
for the fur­lough scheme which enabled us to pro­tect as many jobs as possible
and we engage with land­lords and cred­i­tors, many of whom have been very
sup­port­ive to help us nav­i­gate this incred­i­bly dif­fi­cult past year. 

We have tried to adapt as much as possible. 

When we first reopened after the ini­tial lock­down, we
embraced PPE and social dis­tanc­ing in a unique way using Vic­to­ri­an mannequins
at Mr Fog­g’s and bee­keep­er suits at the House of Botan­i­cals. Our customers
enjoyed the fact that whilst tak­ing Covid safe­ty seri­ous­ly with enhanced
clean­ing, enforced social dis­tanc­ing and track and trace poli­cies, we also lent
into things with some quirki­er details in ways that fit­ted well with our brand
nar­ra­tive.  Whilst closed, we’ve also brought as much as our content
online as pos­si­ble from vir­tu­al explor­er talks to cock­tail masterclasses. 

Lat­er last year, we decid­ed to start send­ing our best
Cahoots and Mr Fog­g’s cock­tails in pouch­es that fit through let­ter­box­es in the
post. We’ve also devel­oped real­ly fun inter­ac­tive cock­tail kits with all the
ingre­di­ents. The drinks come with QR codes to scan which show fun, immersive
instruc­tion videos.  These have been real­ly well received and we hope that
these items will con­tin­ue well past Lockdown. 

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I have learnt so much through­out this cri­sis. The most
impor­tant les­son is the dif­fer­ence between prof­it and cash­flow! It has been a
big real­i­sa­tion that despite plan­ning as well as you can, things can unfortunately
hap­pen that are out of your con­trol. It’s also, I think brought the hospitality
indus­try clos­er and we have all tried to help one anoth­er, shar­ing information
and ideas and I think it has shown what a pow­er­ful force and voice we can be united
in the future. 

The busi­ness is cur­rent­ly in hiber­na­tion wait­ing for 12th April when some out­door spaces will reopen, and on 17th May they expect things to ful­ly start get­ting back to normal.

To buy the cock­tail pouch­es, please vis­it:
https://mr-foggs-cocktails.giftpro.co.uk/
https://cahoots-ration-pack.giftpro.co.uk/